Our plans are more affordable and flexible than hiring internal developers and designers, and we can cover a wider range of skills and project types than a freelancer can. Our plans are designed to be used by eCommerce managers or operators who need reliable help without the typical headaches and delays that usually come with agency relationships, at rates that make sense. Under our plans, we set up brands with the Shopify-Github integration for more efficient, safe, and faster deployments to one or more storefronts. This setup allows our team to move quicker for you, reduces technical debt over time, is more secure than managing themes within Shopify’s admin, and allows for more agile changes and updates in the future.

When you sign up for your chosen plan, an account manager will reach out with an intro message via our client area or by email. We will be able to answer any questions you have and guide you through the process of writing and submitting your requests. You’ll be up to speed and going in no time! If you’re still unsure if Myers will work for you and your team, take advantage of our risk-free 14-day trial where you can get a feel for the process and how things work. You can pause, downgrade, or cancel your subscription at any time.

On average, most requests are completed in 2-5 days or less. However, more complex requests, such as app development or theme development, can take weeks. We promise a healthy pace of progress and efficient use of your allocated hours. Our aim is to impress and over deliver on turnaround times. Express turnaround options are available on Business and Enterprise plans - this means we can prioritize delivery for subscribers in time-sensitive situations on request.

A client lead is assigned to you when you subscribe. Your client lead is collecting project requirements from you, clarifying, managing timelines, coordinating with internal staff designers and developers, and reviewing the work with you for the best possible outcomes. We do not contract out or outsource your project work. We pride ourselves on being a small, nimble, and experienced team, and we take data security very seriously.

We guarantee unlimited revisions, no matter your subscription tier. We’ll keep revising until it’s perfect. We will do our best to shorten the communication between reviews. If you wish to revisit or make later changes to code or design, it will have to be submitted as a new request. You must be an active subscriber for us to review custom code implemented by our team.

All projects delivered on our plans go through a rigorous internal code review. A fellow senior developer is reviewing all work before it gets delivered to a client or published to a live theme. We use bug testing, browser and device testing tools like LambdaTest to help. We also encourage clients to do their own checks, especially for larger more complex projects.

You can immediately upgrade to the next biggest plan and start a new billing cycle, OR you can purchase extra hours at a favorable rate, to use until your hours replenish on the following billing date. Extra hours for Lite and Plus subscribers are $100/hour, and $75/hour for Enterprise subscribers.

Any unused hours in a billing period get rolled over to the next billing period. They don’t accumulate indefinitely, meaning they will expire at the end of the next billing period. In months where you may have lesser needs, we can work together to allocate your hours to high-value projects like UI/UX audits, user testing, performance fixes, or theme upgrades to make sure you maximize value every month. Or, you may also pause or downgrade your plan.

Let’s say you only used 5 hours in the first 10 days of the month and have 5 hours left to use over 20 days - you may pause your plan for up to 60 days. Your balance of 5 hours will be held for you during this time. Should you reactivate, you will have 5 hours left to use over the next 20 days. Should you not reactivate within 60 days, your plan will be automatically downgraded to our maintenance plan at $299/month to save your work history and Shopify-Github integration.

Canceling will permanently remove the Github-Shopify integration we set up for your store, delete your work history log, and expire unused hours. Instead, we strongly consider downgrading to our Maintenance plan for $299/month. This will maintain your Github-Shopify setup for theme deployments. It also includes proactive theme updates, 3 hours/month for ad-hoc needs/urgent fixes, and maintains your work history log. If you still wish to cancel, we can help your internal team set up and manage the Github-Shopify integration with your company Github account for a consultation fee.

This may be one of the highest value aspects of our service. You can read more in our blog about why this Shopify promoted best-practice saves you time, money, and provides a technical foundation for future growth.

Though we ensure theme/page structures are optimized for speed and Google, we don’t offer off-page SEO, keyword research, copywriting, in-depth site speed optimization, tag/pixel troubleshooting. We can ensure ad platform pixels and other tags are properly added via Google Tag Manager, but we don’t offer troubleshooting across Tag Manager, Ad Platforms, External tools, or Google Analytics. We may sometimes refuse projects for fully custom or heavily modified themes. Ad creatives, logos, and branding work aren’t included.

Yes, you can contact with us and describe your project details.

Yes. You may request a refund within the first 14 days of your first month for any reason. Keep in mind that we offer a high-quality service that requires proper staffing and scheduling. We don’t have long-term contracts; this means flexibility is part of our offer - we ask you to consider this when asking for a refund. Refund requests in subsequent months can be honored only if no work has been started and will be subject to a 20% fee to cover Stripe refund fees and staffing adjustments.